Refund Policy

Once payment for a quote has been completed, the booking is considered final and no refunds will be issued. This includes deposits, partial payments, and full payments. By completing checkout, you acknowledge that funds collected are non-refundable and non-transferable.

You may cancel a project free of charge at any time before payment has been made. From your customer portal, open the project and use the Cancel & delete project button. Cancelling before payment removes the project from our system at no cost. Once a payment is recorded against the quote, this option is no longer available and the booking is final.

In the rare event that Wanisa's Decor is unable to fulfill a booked event due to circumstances on our side, we will work with you in good faith on a reschedule or, where appropriate, a refund of the affected amount. This is the only circumstance under which refunds of paid amounts are considered.

The Wanisa's Decor team services events located within Washington State only. We do not travel outside of Washington State for setup, installation, or delivery under any circumstances. Bookings requesting service outside Washington State cannot be accepted, and any such request submitted in error is not eligible for a refund exception beyond the terms above.

For any questions about this policy or a specific booking, please message us through the support chat.